BODY BIKE UK LIMITED – TERMS & CONDITIONS (updated 1st September 2024)

ABOUT THESE TERMS

This page (together with the documents referred to on it) sets out the terms on which you may make use of this website, www.body-bike.co.uk (the “Site”) and on which you may purchase any goods (the ‘Goods’) from the Site, whether as a guest or a registered user.

References to “we”, “us” or “our” on the Site are to , a company with registered company number 15752192 and registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We provide our Site and Goods for commercial customers and private use by consumers.  If you are a business wishing to work with us as a reseller, further terms will apply.  Please contact us at [email protected] for more information.  

 

The use of the Site and the purchase of any Goods from the Site are governed by the Website Terms & Conditions (the “Terms of Use”) and the Purchase Terms & Conditions (the “Terms of Purchase”), together the “Terms”.

 

Please read these Terms carefully before you start to use the Site or purchase any Goods from us. These Terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 

By using the Site, you indicate that you accept these Terms and that you agree to abide by them. If you think there is a mistake in these Terms, please contact us to discuss.

 

If you do not agree to these Terms, please refrain from using the Site or purchasing any Goods. We recommend that you print a copy of these Terms off for future reference.

ACCESSING THE SITE

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

 

If you choose to set up an account on our Site, you will be asked to create a user identification and a password and to provide certain other personal information. You must treat such information as confidential and you must not disclose it to any third-party. We have the right to disable any user identification code or password, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

 

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use and that they comply with them.

INTELLECTUAL PROPERTY RIGHTS

For the purposes of these Terms of Use, ”Intellectual Property Rights” means copyright and related rights, trademarks and service marks, trade names and domain names, rights in designs, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (and rights to apply for, and be granted) renewals or extensions of, and rights to claim priority from, these rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world; “Materials” means all materials, including text, posts, replies, comments, video, audio, photographs, images, illustrations, animations, logos, information, data and graphics.

 

“BODY BIKE” is a trademark of BODY BIKE INTERNATIONAL DENMARK

Except for any Intellectual Property Rights in the Materials owned by a third-party, we are the owner or the licensee of all Intellectual Property Rights in the Site, such rights being protected by copyright laws and treaties around the World. All such rights are reserved.

 

You may print off one copy, and may download extracts, of any page(s) from the Site for your personal reference and you may draw the attention of others to Materials posted on the Site.

 

You must obtain our express permission and secure a licence from us and our third-party licensors, if you wish to use any of our Intellectual Property Rights in the Site and the Materials for commercial or business purposes. Please address your requests to [email protected]

 

You must not use any part of the Site, or the Materials on the Site, in any way which may prejudice or damage the reputation of either BODY BIKE UK Ltd or BODY BIKE INTERNATIONAL.

 

You must not modify the paper or digital copies of any Materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

 

Our status (and that of any identified contributors) as the authors of Materials on the Site must always be acknowledged and credited in full.

 

If you print off, copy or download any part of the Site in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

These terms apply in addition to any others we may agree with you in response to a use request.

OUR GOODS

Goods may vary slightly from their pictures. The images of any Goods on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Goods and, as a result, your Goods may vary slightly from those images.

 

Packaging may vary. The packaging of the Goods may vary from that shown in images on our Site.

 

All Goods shown on the Site are subject to availability.

RELIANCE ON INFORMATION POSTED

Commentary and other Materials posted on the Site, or via one of our channels of communication such as email or social media, are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such Materials by any visitor to the Site or by anyone who may be informed by any of the contents of the Materials. You should obtain professional advice before acting based on the content on our platforms.

INFORMATION ABOUT YOU AND YOUR VISITS TO THE SITE

We process information about you in accordance with our GDPR compliant Privacy Policy. By using the Site, you consent to such processing, and you warrant that all data provided by you is accurate.

UPLOADING MATERIAL TO THE SITE

Information you have uploaded to the Site including, name, home address and email address, contact telephone number shall be kept in accordance with our Privacy Policy and only stored for as long as reasonably necessary.

 

We will not be responsible, or liable to any third party, for the content or accuracy of any Materials posted by you or any other user of the Site.

 

You agree that the information you provide when using the Site is not misleading and is true and accurate in all respects. Further, you will notify [email protected] of any changes to that information where relevant.

SITE UPDATES

We aim to update the Site regularly and may change the content at any time. If the need arises, we may suspend access to the Site or close the Site indefinitely, although in such instances we will try to give registered users reasonable notice. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

USER-GENERATED CONTENT

We love your image, video or other content that you have posted on your social media (your “Content”) and know others will benefit from experiencing it. As you consider allowing us to publish your Content, we want to make sure you know exactly how we intend to use it.

 

When you post Content on social media (e.g. Instagram, Facebook or other) and you tag @body-bike.co.uk our official social media account may then comment on your post requesting your permission for us to use your Content.

 

You can provide your permission for BODY BIKE UK & BODY BIKE INTERNATIONAL and its affiliates including without limitation BODY BIKE UK & BODY BIKE INTERNATIONAL (“BBUK & BBI”) to use your Content as described below by replying to our social media comment with #YesBB.

 

By replying with the #YesBB hashtag, you grant BODY BIKE UK & BODY BIKE INTERNATIONAL a non-exclusive, fully sub-licensable, worldwide, fully-paid, royalty free licence to use, modify, publicly perform, publicly display, broadcast, publish, reproduce, and distribute the Content and all intellectual property rights in or to the Content on any and all of BODY BIKE UK & BODY BIKE INTERNATIONAL websites and/or in any and all media now known or in the future developed, without the requirement to make payment to you or to any third party. You represent and warrant that you own the Content (which shall include any avatar, text or profile incorporated in the Content) and all intellectual property rights in or to the Content or otherwise have the right to grant the licence set out in this Form, and that there are no other individuals or entities with ownership claims over the Content or any intellectual property rights in or to the Content. You represent and warrant that all the people in the Content (if any) have consented to your grant of the licence above and BODY BIKE UK & BODY BIKE INTERNATIONAL UK and its licensees and sub-licensees use of the Content in the manner set out in this Form. You agree that your Content may be edited and/or used by BBUK/BBI, or by others under BBUK/BBI’s direction, including without limitation to create derivative works either alone or in conjunction with other materials, such as sketches, cartoons, captions, films, artwork, textural matter or photographs. You understand that you have no right of approval over the editing or use of the Content. To the extent legally permissible, you irrevocably and unconditionally waive in favour of BBUK/BBI and its licensees all moral rights which you may now or at any time in the future be entitled in the Content, including without limitation the right to be credited as the author and the right to object to derogatory treatment of the Content.

 

You continue to retain all ownership rights you hold in your Content, and you retain any right to use your Content in any way you choose, subject to these terms and the licence described in this Form. You represent and warrant that BBUK/BBI’s displaying, publishing or posting of the Content, and our use thereof does not and will not violate the data protection and privacy rights, publicity rights, copyrights, performers' rights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity.

 

You understand that BBUK/BBI does not guarantee to use and is not obliged to use the Content. You understand that BBUK/BBI shall not be liable for any loss of opportunity including (without limitation) loss of opportunity to enhance your reputation.

 

We will only use personal information supplied by you for the purposes of posting your content. For further information please visit our privacy policy.

 

To withdraw your consent and to exercise your rights, please contact us at [email protected] plus you have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner's Office.

 

You agree that if any provision, or any portion of any provision, contained in this Form is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Form shall remain in full force and effect. This Form shall be governed by the laws of England and Wales.

 

Lastly, by replying to our social media post with the #YesBB hashtag, you certify that you are above the age of 18 and legally competent to consent to this Form. You understand that your consent is legally binding and have read, understood, and voluntarily accepted the terms in this Form.

 

If you don’t agree to the terms, we completely understand, and no further action is required – please do not reply to a BBUK/BBI post on social media with #YesBB. We are still thrilled to see BODY BIKE as a part of your page and look forward to seeing any new content you post as well.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site or the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

 

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO THE SITE

You may link to pages within our Site, provided always that you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. Our status (and that of any identified contributors) as the authors of Materials on the Site must always be acknowledged and credited in full.

 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you wish to make any use of Materials on the Site for commercial or business purposes, you may only do so with our permission and by obtaining a licence to do so from us or our licensors; please address your request to [email protected] 

 

Our Site or that of BBI must not be framed on any other site.

 

We reserve the right to withdraw linking permission without notice.

LINKS FROM THE SITE

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

OUR CONTRACT WITH YOU

Placing an order from the Site. Orders are placed through the Site, by selecting the Goods in accordance with the Site instructions and placing an order, which will be processed through our third-party payment facilitator. To place an order via our Site, you must be aged 18 years or older. Those under 18 years old are allowed to use our Site, but only under a direct supervision of a legal guardian.

 

You will have a chance to review your order prior to completing your purchase.

 

How we will accept your order. Acceptance of your order and the formation of a contract of sale between us will take place when we email you to accept it. Should we notify you of any changes to the order you have placed, you shall have the right to either amend your order accordingly or cancel your order. See the cancellation section below for further details.

 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing, via the email address that you used to place the order and will not charge you for the Goods. Reasons for not being able to accept your order may include us being unable to obtain payment authorisation, the Goods being out of stock, unexpected limits on our resources which we could not reasonably plan for, an error identified in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.

 

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. This does not constitute an acceptance of your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

Please note that we cannot be held liable for orders misdelivered due to an incorrect address being provided at checkout. If you change your mind about your order after it has been placed, you can choose to reject the delivery or return the Goods to us in accordance with our returns policy (see below).

RIGHTS TO MAKE CHANGES

Your rights to make changes. If you wish to make a change to the Goods you have ordered, please contact us. It is not always possible to make changes to order requests due to how quickly orders are processed. If it is possible, we will let you know about any changes to the price of the Goods, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see "Cancellation and Returns") by cancelling your order and you will be refunded in full. You can then place a different order if you wish.

Our rights to make changes. We may change the Goods:

to reflect changes in relevant laws and regulatory requirements; and

to implement minor technical adjustments and improvements, for example, to address a security threat.

PRICING AND PAYMENT

Where to find the price for the Goods. The price of the Goods will be the price indicated on the order pages when you placed your order. All prices in GBP are quoted inclusive of VAT at the applicable rate.

 

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

 

Prices and availability of Goods as detailed on the Site are subject to change from time to time and while we shall endeavour to ensure that such information is accurate, we may notify you of any changes prior to confirming your order.

 

What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the Goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the Goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Goods provided to you.

 

When you must pay and how you must pay. For Goods, you must pay for the Goods before we dispatch them. We will not charge your credit or debit card until we dispatch the Goods to you. 

Commercial customers please refer to your agreed terms.

 

You confirm that the details you provide to us in respect the credit/debit card or payment method being used are yours and that all details are complete, correct and accurate. You further confirm that the credit/debit card is valid.

We are not responsible for any amounts which may be applied by your card issuer or bank or payment method provider because of our processing of your credit/debit card payment or other method of payment in accordance with your order.

 

[Title of the Goods will pass to you on the date on which we receive payment in full for the Goods.]

PAYMENT FOR ONLINE PROMOTIONS

From time to time, we may run sales promotions or offer other incentives to purchase products from us. The length of time, products and conditions of said promotions will be set out below during such promotions. BBUK reserve the right to withdraw a promotion at any time and without notice.

 

All orders currently have a 30 day returns period and this will continue to run during a sale. Please note, all unwanted items must be unused and secured in their original packaging. Please view our Returns Policy.

Disclaimer: 

We reserve the right to amend the terms & conditions of any offer during the promotional period.

 

Discount Codes:

We cannot take responsibility for discount codes published without our permission on third-party websites.

 

Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of communication.

 

Codes cannot be used in conjunction with other offers and discounted items and only one code can be used per order.

 

In the event of returning an order for a refund, any amount deducted from the price paid by a discount code will not be refunded. In the event of returning the order for a refund, the amount used from the promotion code will not be refunded.

 

Code must be entered at the time of purchase to gain the discount; we will be unable to add the code onto an existing order once it has been placed.

 

Email Welcome Discount Codes:

Codes are valid for one use per customer. Only one code can be used. Must be applied before purchase is complete. A £100 minimum spend is required to use any published discount code. Codes are valid on full price items only and cannot be used with any other discount, offer or promotion.

 

SMS Welcome Discount Codes: 

Codes are valid for one use per customer. Only one code can be used. Must be applied before purchase is complete. A £100 minimum spend is required to use any published discount code. Codes are valid on full price items only and cannot be used with any other discount, offer or promotion.

 

Gift With Purchase Promotions:

From time to time, we will run ‘gift with purchase’ promotions.

At such times, certain selected items will be available free of charge to orders that hit the required criteria as stated in marketing communications.

Customers will need to add the gift to their cart and enter the code (if applicable) to receive the item for free.

Customers will only be eligible to receive a maximum of one free gift unless otherwise stated. Free gifts are subject to availability and due to popularity, there may be times when we are unable to fulfil free gift offers.

 

Refer-A-Friend:

We offer a refer-a-friend programme which entitles customers to an offer for each valid customer they refer who places their first order on our Site. The offer could require a minimum spend to redeem it. Self-referrals will not be accepted. The refer-a-friend programme doesn't apply to customers in the same household. Your friend will also receive a percentage off or credit off their first order with no minimum spends required.

 

We use a third-party programme called Yotpo to operate our refer-a-friend programme. None of your data is shared with Yotpo for marketing purposes. By signing up to the programme, you agree for your data to be used for marketing purposes solely by us.

 

DELIVERY OF GOODS

Delivery Costs:

The costs of delivery are as displayed to you on our Shipping page and vary depending on the delivery location. We will only deliver to valid shipping addresses complete with the name of the recipient, so please check these details carefully before submitting an order.

 

For All UK Orders: 

We will deliver your Goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will email you with a confirmation email once your order has been dispatched. A full list of our current expected delivery times is available on our Delivery Information page.

 

 We are not responsible for delays outside our control. If delivery of our Goods is delayed by an event outside of our control, we will contact you as soon as possible to let you know and will take steps to minimise the effects of the delay where possible. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.

 

If you are not at home when the Goods are delivered. If no one is available at your address to take delivery and the Goods cannot be posted through your letterbox, the courier may attempt to redeliver the Goods at another time, however, they are not contractually obliged to do so.

 

If you do not rearrange delivery. In the event of a failed delivery to you, the Goods will be returned to our warehouse and our Customer Services team will contact you for either a refund or a replacement. If, despite our reasonable efforts, we are unable to contact you to rearrange delivery or collection we may end the contract (see "Information about you and your visits to the site").

 

When you become responsible for the Goods. 

Goods will be your responsibility from the time we deliver the Goods to the address you gave us.

 

What will happen if you do not give required information to us: 

We may need certain information from you so that we can supply the Goods to you. If so, this will have been stated in the description of the Goods on our Site. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and the clause in "Information about you and your visits to the site" will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Goods late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

 

Reasons we may suspend the supply of Goods to you. We may have to suspend the supply of Goods to:

deal with technical problems or make minor technical changes

update the Goods to reflect changes in relevant laws and regulatory requirements

make changes to the Goods as requested by you or notified by us to you (see "Information about us")

 

Your rights if we suspend the supply of Goods: 

If you purchase Goods, and we have to suspend the Goods before they are delivered to you, we will refund any sums you have paid in advance for the Goods.

CANCELLATIONS AND RETURNS: YOUR RIGHTS TO END THE CONTRACT

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all your money back), see "If There Is a Problem with The Goods”.

 

 If you want to end the contract because of something we have done or have told you, we are going to do.

If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of any goods.

In all other cases (if we are not at fault and there is no right to change your mind).

 

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

 

(a) we have told you about an upcoming change to the product or these terms which you do not agree to.

 

(b) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.

 

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control.

 

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days: or

 

(e) you have a legal right to end the contract because of something we have done wrong.

 

Exercising your right to change your mind (Consumer Contracts Regulations 2013) 

For most Goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.

 

Our guarantee

Please note, these terms reflect the guarantee offered by BODY BIKE UK Ltd to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations. This guarantee does not affect your legal rights in relation to faulty or misdescribed products. To find out more please visit our Guarantee page on the Site.

 

When you do not have the right to change your mind. You do not have a right to change your mind in respect of:

 

(a) Goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or

 

(b) any Goods which become mixed inseparably with other items after their delivery.

 

How long do I have to change my mind? 

If you have purchased Goods, you have 14 days after the day you (or someone you nominate) receives the Goods, unless:

 

(a) your Goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Goods; or

 

(b) your Goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Goods.

 

Ending the contract where we are not at fault and there is no right to change your mind. 

Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed. A contract for Goods is completed when the Goods are delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for Goods not provided.

CANCELLATIONS & REFUNDS: HOW TO END THE CONTRACT WITH US

Tell us you want to end the contract

To end the contract with us, please let us know by emailing our Customer Services team at [email protected] . Please provide your name, home address, details of the order and, where available, your phone number and email address.

 

Returning products after ending the contract

If you end the contract for any reason after Goods have been dispatched to you or you have received them, you must return them to us. Please follow our Returns Page for more details. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us, you wish to end the contract.

 

What we charge for collection

If you are responsible for the costs of return and we are collecting the Goods from you, we will charge you the direct cost to us of collection.

 

How we will refund you

We will refund you the price you paid for the Goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

 

Deductions from refunds if you are exercising your right to change your mind

 

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we can inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

 

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

 

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then if the products are Goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see our Returns Page 

CANCELLATIONS & REFUNDS: OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it 

We may end the contract for Goods at any time by writing to you if:

 

you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

 

you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods; or

 

you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us.

 

If we end the contract in the situations set out in "Cancellations and Refunds: Our rights to end the Contract", we will refund any money you have paid in advance for Goods we have not provided.

 

We may withdraw the Goods

We may write to you to let you know that we are going to stop providing the Goods. We will let you know at least 14 days in advance of our stopping the supply of the Goods and will refund any sums you have paid in advance for products which will not be provided.

IF THERE IS A PROBLEM WITH THE GOODS

How to tell us about problems

Upon receipt of any order, please carefully check the item for any damage or defects. If you do identify any issues, please inform us as soon as reasonably practicable at [email protected] and return the item.

 

Summary of your legal rights

We are under a legal duty to supply Goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Goods. Nothing in these Terms will affect your legal rights.

 

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk 

 

If your product is Goods, the Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

 

Up to 30 days: if your Goods are faulty, then you can get an immediate refund.

Up to six months: if your Goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

Your obligation to return rejected Goods

If you wish to exercise your legal rights to reject Goods you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact our Customer Services for a return label or to arrange collection.

 

If we end the contract in the situations set out in "Cancellations and Refunds: Our rights to end the Contract", we will refund any money you have paid in advance for Goods we have not provided.

 

We may withdraw the Goods. We may write to you to let you know that we are going to stop providing the Goods. We will let you know at least 14 days in advance of our stopping the supply of the Goods and will refund any sums you have paid in advance for products which will not be provided.

LIABILITY

The use of this Site is on an "as is" and "as available" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law.

 

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods including the right to receive Goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective Goods under the Consumer Protection Act 1987.

 

We provide our Site and Goods for both commercial customers and consumers. We are not liable to you for business losses, and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

WARRANTIES

We warrant that on delivery the Goods shall:

 

conform in all material respects with their description on the Site

be free from material defects in design, material and workmanship

be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and be fit for purpose.

 

Our warranties only apply to the end customer of our Goods purchasing directly from our Site or from one of our authorised resellers. No warranty will be passed on to a third-party purchaser.

 

Please see our Cancellation & Returns section for situations where your Goods arrive outside of this warranty.

While we take all reasonable care in the sourcing and packaging of the Goods, which should reach you materially as described on the Site, there may be minor variations due to factors beyond our reasonable control.

 

The above warranties are in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for Goods not provided.

 

You need our consent to transfer your rights to someone else (except that you can transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, where you are acting as a consumer, you may transfer our Guarantee section to a person who has acquired the Goods from you; for example, by way of a gift. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property. Where our Goods are resold for commercial or business purposes, our guarantee may only be transferred where such resale is carried out by our authorised distributors. Guarantees will no longer be valid for Goods passed on by unauthorised resale.

 

Nobody else has any rights under this contract (except someone you properly pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in our Guarantee section in respect of our guarantee, more details of which can be found on our Guarantee page on our Site.

 

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you, but we continue to provide the Goods, we can still require you to make the payment later.

VARIATION AND SEVERANCE

We may revise these Terms of Purchase at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms of Purchase may also be superseded by provisions or notices published elsewhere on the Site.

 

Each provision of these Terms of Purchase shall be construed separately and independently of each other. If any provision is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from, and shall not affect the validity and enforceability of, any of the remaining provisions.

WAIVER

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

SURVIVAL

Each provision of these Terms of Purchase shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Terms of Purchase (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between you and us in relation to such matters. You confirm that you have read these Terms of Purchase and, you fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule your relationship with us.

JURISDICTION AND APPLICABLE LAW

These terms are governed by English law and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Goods in either the Northern Irish or the English courts.

YOUR CONCERNS

If you have any concerns about material which appears on the Site, please contact [email protected] 

BODY BIKE UK LIMITED - ANTI-BRIBERY & CORRUPTION POLICY

Introduction

One of BODY BIKE UK’s core values is to uphold responsible and fair business practices. It is committed to promoting and maintaining the highest level of ethical standards in relation to all its business activities. Its reputation for maintaining lawful business practices is of paramount importance and this Policy is designed to preserve these values. The Company therefore has a zero-tolerance policy towards bribery and corruption and is committed to acting fairly and with integrity in all its business dealings and relationships and implementing and enforcing effective systems to counter bribery.

Purpose and Scope of Policy

This Policy sets out the Company’s position on any form of bribery and corruption and provides guidelines aimed at:

⦁ ensuring compliance with anti-bribery laws, rules and regulations, not just within the UK but in any other country within which the Company may carry out its business or in relation to which its business may be connected

⦁ enabling employees and persons associated with the Company to understand the risks associated with bribery and to encourage them to be vigilant and effectively recognise, prevent and report any wrongdoing, whether by themselves or others

⦁ providing suitable and secure reporting and communication channels and ensuring that any information that is reported is properly and effectively dealt with

⦁ creating and maintaining a rigorous and effective framework for dealing with any suspected instances of bribery or corruption.

This Policy applies to all permanent and temporary employees of the Company (including any of its intermediaries, subsidiaries or associated companies). It also applies to any individual or corporate entity associated with the Company or who performs functions in relation to, or for and on behalf of, the Company, including, but not limited to, directors, agency workers, casual workers, contractors, consultants, seconded staff, agents, suppliers and sponsors (“associated persons”). All employees and associated persons are expected to adhere to the principles set out in this Policy.

Legal Obligations

The UK legislation on which this Policy is based is the Bribery Act 2010 and it applies to the Company’s conduct both in the UK and abroad. A bribe is an inducement or reward offered, promised or provided to gain any commercial, contractual, regulatory or personal advantage.

It is an offence in the UK to:

⦁ offer, promise or give a financial or other advantage to another person (i.e. bribe a person), whether within the UK or abroad, with the intention of inducing or rewarding improper conduct

⦁ request, agree to receive or accept a financial or other advantage (i.e. receive a bribe) for or in relation to improper conduct 

⦁ bribe a foreign public official.

You can be held personally liable for any such offence.

It is also an offence in the UK for an employee or an associated person to bribe another person while doing business intending either to obtain or retain business, or to obtain or retain an advantage in the conduct of business, for the Company. The Company can be liable for this offence where it has failed to prevent such bribery by associated persons. As well as an unlimited fine, it could suffer substantial reputational damage.

Policy Statement

All employees and associated persons are required to:

⦁ comply with any anti-bribery and anti-corruption legislation that applies in any jurisdiction in any part of the world in which they might be expected to conduct business

⦁ act honestly, responsibly and with integrity

⦁ safeguard and uphold the Company’s core values by operating in an ethical, professional and lawful manner always.

Bribery of any kind is strictly prohibited. Under no circumstances should any provision be made, money set aside, or accounts created for the purposes of facilitating the payment or receipt of a bribe.

The Company recognises that industry practices may vary from country to country or from culture to culture. What is considered unacceptable in one place may be normal or usual practice in another. Nevertheless, a strict adherence to the guidelines set out in this Policy is always expected of all employees and associated persons. If in doubt as to what might amount to bribery or what might constitute a breach of this Policy, refer the matter to your line manager or a company director.

For the Company’s rules and procedures in relation to the receipt of business gifts from third parties and corporate hospitality offered to or received from third parties, please refer to the Company’s Gifts from Clients/Suppliers Policy and its Corporate Hospitality Policy. They form part of the Company’s zero tolerance policy towards bribery and they should be read in conjunction with this Policy.  

The giving of business gifts to clients, customers, contractors and suppliers is not prohibited provided the following requirements are met:

⦁ the gift is not made with the intention of influencing a third party to obtain or retain business or a business advantage, or to reward the provision or retention of business or a business advantage

⦁ it complies with local laws

⦁ it is given in the Company’s name, not in the giver’s personal name

⦁ it does not include cash or a cash equivalent (such as gift vouchers)

⦁ it is of an appropriate and reasonable type and value and given at an appropriate time

⦁ it is given openly, not secretly

⦁ it is approved in advance by a director of the Company.

In summary, it is not acceptable to give, promise to give, or offer, a payment, gift or hospitality with the expectation or hope that a business advantage will be received, or to reward a business advantage already given, or to accept a payment, gift or hospitality from a third party that you know or suspect is offered or provided with the expectation that it will obtain a business advantage for them.

Any payment or gift to a public official or other person to secure or accelerate the prompt or proper performance of a routine procedure or process, otherwise known as a “facilitation payment”, is also strictly prohibited. Facilitation payments are not commonly paid in the UK, but they are common in some other jurisdictions.

Responsibilities and reporting procedure

It is the contractual duty and responsibility of all employees and associated persons to take whatever reasonable steps are necessary to ensure compliance with this Policy and to prevent, detect and report any suspected bribery or corruption. You must immediately disclose to the Company any knowledge or suspicion you may have that you, or any other employee or associated person, has plans to offer, promise or give a bribe or to request, agree to receive or accept a bribe in connection with the business of the Company. For the avoidance of doubt, this includes reporting your own wrongdoing. The duty to prevent, detect and report any incident of bribery and any potential risks rests not only with the directors of the Company but equally to all employees and associated persons.    

The Company encourages all employees and associated persons to be vigilant and to report any unlawful conduct, suspicions or concerns promptly and without undue delay so that investigation may proceed, and any action can be taken expeditiously. Confidentiality will be maintained during the investigation to the extent that this is practical and appropriate in the circumstances. The Company is committed to taking appropriate action against bribery and corruption. This could include either reporting the matter to an appropriate external department, regulatory agency or the police and/or taking internal disciplinary action against relevant employees and/or terminating contracts with associated persons. 

The Company will support anyone who raises genuine concerns in good faith under this Policy, even if they turn out to be mistaken. It is also committed to ensuring nobody suffers any detrimental treatment because of refusing to take part in bribery or corruption, or because of reporting in good faith their suspicion that an actual or potential bribery or corruption offence has taken place or may take place in the future.

Record Keeping

All accounts, receipts, invoices and other documents and records relating to dealings with third parties must be prepared and maintained with strict accuracy and completeness. No accounts must be kept “off the record” to facilitate or conceal improper payments.

Sanctions for Breach

A breach of any of the provisions of this Policy will constitute a disciplinary offence and will be dealt with in accordance with the Company’s disciplinary procedure. Depending on the gravity of the offence, it may be treated as gross misconduct and could render the employee liable to summary dismissal. 

As far as associated persons are concerned, a breach of this Policy could lead to the suspension or termination of any relevant contract, sub-contract or other agreement.

Monitoring Compliance

The Company has lead responsibility for ensuring compliance with this Policy and will review its contents on a regular basis. They will be responsible for monitoring its effectiveness and will provide regular reports in this regard to the directors of the Company who have overall responsibility for ensuring this Policy complies with the Company’s legal and ethical obligations. 

Training

The Company will provide training to any employees to help them understand their duties and responsibilities under this Policy. The Company’s zero tolerance approach to bribery will also be communicated to all business partners at the outset of the business relationship with them and as appropriate thereafter.

BODY BIKE UK LIMITED – EQUALITY & DIVERSITY POLICY STATEMENT

BODY BIKE UK’s Equality and Diversity Policy is dedicated to encouraging a supportive and inclusive culture amongst the whole workforces. It is within our best interest to promote diversity and eliminate discrimination in the workplace. Our aim is to ensure that all employees and job applicants are given equal opportunity and that our organisation is representative of all sections of society. Each employee will be respected and valued and able to give their best as a result. This policy reinforces our commitment to providing equality and fairness to all in our employment and not provide less favourable facilities or treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, or sex and sexual orientation. We are opposed to all forms of unlawful and unfair discrimination. All employees, no matter whether they are part-time, full-time, or temporary, will be treated fairly and with respect. 

When BODY BIKE UK selects candidates for employment, promotion, training, or any other benefit, it will be based on their aptitude and ability. All employees will be given help and encouragement to develop their full potential and utilise their unique talents. Therefore, the skills and resources of our organisation will be fully utilised and we will maximise the efficiency of our whole workforce. 

COMMITMENTS

• To create an environment in which individual differences and the contributions of all team members are recognised and valued. 

• To create a working environment that promotes dignity and respect for every employee. 

• To not tolerate any form of intimidation, bullying, or harassment, and to discipline those that breach this policy. 

• To make training, development, and progression opportunities available to all staff. 

• To promote equality in the workplace, which [company name] believes is good management practice and makes sound business sense.

 • To encourage anyone who feels they have been subject to discrimination to raise their concerns so we can apply corrective measures.

 • To encourage employees to treat everyone with dignity and respect. 

• To regularly review all our employment practices and procedures so that fairness is maintained at all times. 

BODY BIKE UK will inform all employees and third-party providers that an equality and diversity policy is in operation and that they are obligated to comply with its requirements and promote fairness in the workplace. 

The policy will also be drawn to the attention of funding agencies, stakeholders, customers, learners, and job applicants. 

BODY BIKE UK’s Equality and Diversity Policy is fully supported by all directors. 

Our policy will be monitored and reviewed annually to ensure that equality and diversity is continually at the forefront of our business ethics and operations, at all levels.

Environmental Policy Statement

Last Reviewed : 1ST September 2024

Next Review : 31st August 2025

Mission Statement

BODY BIKE UK LIMITED recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods, with regular review points. We will encourage customers, suppliers and other stakeholders to do the same.

Responsibility

The directors (Douglas Bell, Jon Johnston & Mark Purdue) are responsible for ensuring that the environmental policy is implemented. However, all employees and third part contractors have a responsibility in their area to ensure that the aims and objectives of the policy are met.

Policy Aims

We endeavour to:

⦁ Comply with and exceed all relevant regulatory requirements.

⦁ Continually improve and monitor environmental performance.

⦁ Continually improve and reduce environmental impacts.

⦁ Incorporate environmental factors into business decisions.

⦁ Increase employee awareness and training.

Paper

⦁ We will minimise the use of paper in the office.

⦁ We will reduce packaging as much as possible.

⦁ We will seek to buy recycled and recyclable paper products.

⦁ We will reuse and recycle all paper where possible.

Energy and Water

⦁ We will seek to reduce the amount of energy used as much as possible.

⦁ Lights and electrical equipment will be switched off when not in use.

⦁ Heating will be adjusted with energy consumption in mind.

⦁ The energy consumption and efficiency of new products will be considered when purchasing.

Office Supplies

⦁ We will evaluate if the need can be met in another way.

⦁ We will evaluate if renting/sharing is an option before purchasing equipment.

⦁ We will evaluate the environmental impact of any new products we intend to purchase.

⦁ We will favour more environmentally friendly and efficient products wherever possible.

⦁ We will reuse and recycle everything we are able to.

Transportation

⦁ We will reduce the need to travel, restricting to essential trips only; minimising air travel and using rail and other public transport where practicable

⦁ We will promote the use of travel alternatives such as e-mail or video/phone conferencing.

⦁ We will make additional efforts to accommodate the needs of those using public transport or bicycles.

⦁ We will favour ‘green' vehicles and maintain them rigorously to ensure ongoing efficiency.

Maintenance and Cleaning

⦁ Cleaning materials used will be as environmentally friendly as possible.

⦁ Materials used in office refurbishment will be as environmentally friendly as possible.

⦁ We will only use licensed and appropriate organisations to dispose of waste.

Monitoring and Improvement

⦁ We will comply with and exceed all relevant regulatory requirements.

⦁ We will continually improve and monitor environmental performance.

⦁ We will continually improve and reduce environmental impacts.

⦁ We will incorporate environmental factors into business decisions.

⦁ We will increase employee awareness through training.

⦁ We will review this policy and any related business issues at our monthly management meetings.

Culture

⦁ We will involve staff in the implementation of this policy, for greater commitment and improved performance.

⦁ We will update this policy at least once annually in consultation with staff and other stakeholders where necessary.

⦁ We will provide staff with relevant environmental training.

⦁ We will work with suppliers, contractors and sub-contractors to improve their environmental performance.

⦁ We will use local labour and materials where available to reduce CO2 and help the community.